Identity & Access Management (IAM) Analyst
AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.
Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.
At AmeriSave, we're one team with one shared dream - to be the best.Let’s redefine excellence together!
What we’re looking for:
AmeriSave is currently hiring Identity & Access Management (IAM) Analysts to join our team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.
What You’ll Do:
Responsibilities
- Provision, modify, and deprovision user accounts across multiple Microsoft 365 tenants and enterprise applications.
- Support user administration for employees, contractors, vendors, investors, and external business partners.
- Process onboarding, offboarding, transfer, and status change requests according to established procedures.
- Assist with administration of company-wide and subsidiary business systems.
- Support remote and in-office new hire onboarding activities.
- Assist users with MFA enrollment, Microsoft Authenticator registration, password resets, and account access issues.
- Maintain account records and documentation to support access reviews and audit requests.
- Escalate complex application, licensing, or access issues to senior team members.
Systems Administration
Microsoft Entra ID
- User account administration
- Group membership management
- Security group administration
- Password resets and account recovery
- Multifactor Authentication (MFA) support
- Microsoft Authenticator administration
Microsoft 365 Administration
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Distribution Groups
- Shared Mailboxes
- Resource Mailboxes
Business Applications
- User administration for line-of-business and internally developed applications
- Role and permission assignments
- Access reviews and auditing
Communication & Collaboration Platforms
- Cloud faxing solution administration
- Screen sharing and collaboration platform administration
- Third-party SaaS account administration as assigned
What You’ll Need:
Education & Experience
- Associate's or Bachelor's degree preferred; equivalent experience considered
- 0-2 years of experience in Identity and Access Management, Help Desk, Systems Administration, or related IT discipline
- Experience working in a ticket-driven support environment preferred
Technical Knowledge
- Working knowledge of Windows 10 and Windows 11
- Working knowledge of Microsoft 365 applications and services
- Basic understanding of Microsoft Entra ID and identity management concepts
- Familiarity with Multifactor Authentication (MFA) technologies and Microsoft Authenticator
- Understanding of security principles including least privilege and access control
Skills & Abilities
- Strong customer service and communication skills
- Excellent attention to detail
- Strong organizational and time management skills
- Ability to follow documented procedures and processes
- Strong problem-solving and analytical skills
- Ability to prioritize workload and manage multiple requests simultaneously
- Ability to maintain confidentiality and handle sensitive information appropriately
- Willingness to learn new technologies and identity manage