Head of Operations (Digital Marketing Agency)

Type: Full-time
Salary: Up to $3000

Schedule: Monday to Friday, 8 AM - 5 PM CST
Job description:
Team Summary

You'll be joining a digital marketing agency that is small but mighty growth team-a tight-knit group where no two days are the same and every detail matters. We master the art of professional juggling, seamlessly managing client relationships and campaigns because when clients trust us with substantial marketing plans and budgets, 100% accuracy isn't just preferred, it's non-negotiable. We're seeking someone with proven agency experience who understands the fast-paced, client-focused nature of digital marketing agencies-someone equally comfortable serving as a client's trusted strategic advisor and driving new account growth-and who can hit the ground running with our SEO and PPC operations. To succeed in this role, you should anticipate a balanced workload where approximately 50% of your time is dedicated to client management, 20% to internal management, and 30% to new sales efforts.
Responsibilities
Strategic Planning and Execution:

- Contribute to the development of the company’s long-term strategy by providing operational insights and recommendations.

- Translate strategic goals into actionable plans for the operations team.

Oversee Day-to-Day Operations:

- Provide leadership and direction for daily operational activities across departments.

- Monitor performance metrics, ensuring operational goals align with the company’s strategic objectives.

- Address operational challenges promptly to maintain seamless workflow and productivity.

- Manage resource allocation to optimize efficiency and support business priorities.

Drive Initiatives for Efficient Processes:

- Identify inefficiencies in current workflows and implement solutions to improve productivity and cost-effectiveness.

- Collaborate with cross-functional teams to streamline operations and eliminate redundancies.

- Lead the adoption of tools and technologies to enhance operational efficiency and reporting.

Develop Processes for Consistency:

- Establish standardized processes, procedures, and policies to ensure consistency and scalability across operations.

- Regularly review and update processes to align with evolving business needs and industry best practices.

- Ensure employees are trained and equipped to adhere to established operational guidelines.

Oversee Production to Ensure Client Satisfaction:

- Supervise production teams and processes to meet client requirements and maintain high-quality standards.

- Monitor production timelines to ensure on-time delivery of goods or services.

- Implement quality control measures and continuously seek client feedback to enhance satisfaction.

- Act as a liaison between production teams and clients to resolve issues and address concerns effectively.

Team Leadership and Development:

- Recruit, mentor, and develop high-performing operations teams to support company goals.

- Foster a collaborative and results-oriented culture that encourages accountability and innovation.

- Provide regular feedback, coaching, and professional development opportunities for team members.

Performance Analysis and Reporting:

- Monitor key performance indicators (KPIs) to evaluate operational efficiency and effectiveness.

- Prepare and present performance reports to the executive team, highlighting successes, challenges, and areas for improvement.

- Use data-driven insights to guide decision-making and strategic planning.

Risk Management and Compliance:

- Identify potential operational risks and implement strategies to mitigate them.

- Ensure compliance with legal, regulatory, and company policies across all operational activities.

- Maintain and enforce safety standards to protect employees and assets.

Cross-Functional Collaboration:

- Partner with leadership in finance, marketing, sales, and other departments to align operational goals with overall business strategies.

- Facilitate communicat