Digital Implementation Specialist

Type: Full-time
Schedule: (8-5 Central)
Job Expectations
Client Implementation & Onboarding

- Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.

- Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.

- Validate client requirements and implementation details prior to launch.

- Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.

- Support client kickoff meetings, launch calls, and implementation discussions as needed.

Technical Configuration & Platform Support

- Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.

- Manage user permissions, account access, and platform configurations.

- Troubleshoot technical issues and coordinate resolution with internal subject matter experts.

- Execute platform updates while maintaining accuracy and minimizing client impact.

- Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.

Launch Readiness & Quality Assurance

- Perform comprehensive quality assurance prior to product launches.

- Validate configurations, tracking, integrations, and client deliverables against established standards.

- Execute launch checklists and verify production environments following deployment.

- Identify risks, inconsistencies, or defects before they impact clients.

- Support post-launch verification and issue resolution.

Client Support Operations

- Respond to internal and client support requests within established service-level expectations.

- Prioritize work based on client impact, urgency, and departmental priorities.

- Document work completed and maintain accurate records within internal systems.

- Escalate issues appropriately while maintaining ownership through resolution.

- Deliver a consistent, professional support experience across every client interaction.

Operational Excellence

- Identify opportunities to improve workflows, documentation, automation, and operational efficiency.

- Contribute to process improvements that increase scalability and improve the client experience.

- Maintain and improve internal documentation, knowledge bases, and standard operating procedures.

- Participate in testing, rollout, and adoption of new tools, technologies, and processes.

- Support departmental initiatives that improve quality, consistency, and operational performance.

Requirements
Job Qualifications

- Strong attention to detail with a commitment to delivering accurate, high-quality work.

- Demonstrated ability to learn and navigate multiple technology platforms.

- Excellent written and verbal communication skills.

- Strong organizational and time management abilities.

- Ability to prioritize multiple projects in a fast-paced environment.

- Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.

- Collaborative team player comfortable working across multiple departments.

- Passion for continuous learning, process improvement, and technology.

Required Experience

- Proven experience in product operations or a similar role, ideally within a tech-focused environment.

- Excellent communication and interpersonal skills to effectively manage stakeholder relationships.

Originally posted on Himalayas