Fulfilment Lead

This is a remote position.

- Own the fulfilment lifecycle and operational performance

- Establish proactive controls to identify and prevent fulfilment failures

- Lead containment and resolution of complex or high impact operational incidents

- Conduct root cause analysis and implement preventative measures

- Manage order prioritisation, exceptions, escalations and ageing

- Establish and continuously improve fulfilment SLAs, processes and controls

- Coordinate vendors, procurement, logistics and internal teams

- Provide clear executive level reporting on operational risks, performance and trends

- Coach the team to independently identify and resolve operational issues

- ​Drive continuous improvement in speed, reliability, cost and quality

Requirements

- 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment

- Demonstrated experience managing complex operational issues, incidents and escalations

- Strong track record of preventing recurring issues through root cause analysis and process improvement

- Demonstrated ability to contain operational disruption while maintaining customer and business continuity

- Strong operational judgement and commercial awareness

- High level of operational maturity and executive presence

- Comfortable influencing senior stakeholders and negotiating across functions

- Proven people management and coaching experience

- Highly analytical, structured and process oriented

Originally posted on Himalayas