Freelance Operations Lead

Job Title: Freelance Operations Lead
Department: Revenue Operations
Employment type: Part-time, 3 days per week,
Duration : 4 months
Location: France, remote or Paris based. We welcome applications from candidates across Paris or full-remote position in France. Please note that you will need to have the right to work in the France, as we are currently unable to offer visa sponsorship.
WE ARE ZIGZAG - THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.

With over 250 team members across the UK , Bulgaria , France , Portugal , Germany , and Spain , we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.

Today, our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting more 1,100 retailers including our leading enterprise and logistics clients The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.

We were the experts in returns. Now we are the experts in the whole post-purchase experience! 👉 Discover more:

OUR CULTURE AND VALUESOur culture is built on three core values, Start-up Spirit , Human Heart , and a Grown-up Mindset which guide how we collaborate and make decisions. It isn’t something written on posters – it’s something we bring to life every day through our actions, our relationships, and how we show up for each other and our customers. Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success. Being a ZigZagger means taking ownership, bringing curiosity and energy to everything you do, showing resilience when challenges arise, and leading with care by putting “we before me.” You’ll use sound judgment, stay open to new perspectives, and continuously look for ways to learn, grow, and improve.

About The Role

We are looking for an experienced freelance operations professional to cover the France operations scope during the Director of Operations' temporary leave.

France operations sits at the intersection of Revenue and Growth Operations. The team is currently running a major CRM unification project between the France and UK entities, alongside continuous improvement of the revenue engine (lead management, pipeline structure, reporting and dashboards) and the deployment of ambitious outreach strategies to build pipeline for 2027. This is a steering and facilitation mission , not a build-from-scratch one. The systems, rituals and roadmap are in place: the mission is to keep them moving, arbitrate priorities, unblock the team, and make sure nothing critical stalls over the coverage period.

Key Responsibilities

1. Operational steering of the France Ops team Two team members Revenue Operations and Growth Operations) remain autonomous on execution. The freelance provides the operational layer above them:

- Run the existing bi-weekly sprint cadence (planning, mid-sprint check) and deliver the business debrief Sales / CS performance) at each sprint.

- Arbitrate and prioritise the Ops project portfolio against company objectives.

- Review and challenge project proposals before they enter the roadmap.

- Unblock day-to-day execution and act as escalation point on operational trade-offs.

- Flag to the Country Manager anything requiring a decision outside the mission's mandate.

2. CRM unification project – France side

- Facilitate the France workstream of the HubSpot unification project, including workshops with the external agency.

- Act as the France counterpart in the alignment work with the UK team.

- Keep the project's decisions documented and its timeline visible to French leadership.

3. CRM & data governance

- Act as the reference point for arbitration on CRM data structure and definitions (account ownership