Field Service Technician II

Description
Field Service Technician II – East Coast US

Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed

This position will primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.

We are seeking candidates who live in or near the following locations:

- New York

- New Jersey

Hourly Rate: $42–$46 per hour, commensurate with experience

Eligible for overtime pay in accordance with applicable federal and state laws.
About Alma Lasers

Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.

In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.
Summary

The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.

Come be a part of the amazing culture here at Alma!
Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Diagnose and troubleshoot malfunctioning medical instruments or equipment

- Repair equipment after diagnosis

- Read diagrams and schematics to perform full board swaps as needed

- Test machines after repair to ensure proper functionality

- Maintain and complete all repair documentation paperwork

- Provide Level 2 support via phone to customers and internal employees

- Abide by company safety and health policies

- Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment

- Set appointments to perform preventive maintenance, service calls, and installations

- Work closely with the Client Relations team to resolve customer issues

- Perform device calibration using specified test equipment such as power meters

- Mentor and aid other field service personnel

- Develop troubleshooting documents for our Client Relations team

Competencies

- Planning

- Problem Solving/Analysis

- Technical Capacity

- Organizational Skills

- Customer Facing Communication Proficiency

- Ability to retain large amounts of information

Education and Experience Required

- Associate's degree in electrical or electronic repair, or equivalent experience

- 4+ years of Field Service experience

- Experience with component level repair, preferred

- Knowledgeable of ISO 13485 certification, preferred

Skills Required

- Positive attitude and approach to the job responsibilities and the Alma team

- Ability to read diagrams and schematics

- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)

- NetSuite and Salesforce experience, preferred

- Excellent organizational skills

- Positive attitude and approach to the job responsibilities and the Alma team

- Ability to multitask

Supervisory Responsibility

This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment

This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully