E-commerce Operations Specialist — Amazon, Shopify & TikTok Shop

E-COMMERCE OPERATIONS SPECIALIST — AMAZON, SHOPIFY & TIKTOK SHOP

Company: HoppScotch.bun

Location: Remote, Philippines

Work type: Part-time, long-term opportunity

Hours: 25 paid hours weekly

Starting rate: $7.50 USD/hour, paid weekly through Remitly

Paid trial: 15 total paid hours at $7.50/hour ($112.50), including authorized onboarding, training, meetings, research, and documentation

Tentative schedule: Monday–Friday, 3:00–8:00 p.m. California time (America/Los_Angeles). Schedule flexibility after hiring may be mutually agreed in advance; changes are not unilateral. Trial dates and hours will be agreed before starting.

ABOUT THE ROLE

HoppScotch.bun is a growing rabbit-products brand looking for an experienced, hands-on e-commerce specialist to keep our stores, inventory, fulfillment, and customer operations running reliably.

You will work directly with the founder and alongside our marketing specialist. Our marketing specialist handles email campaigns and social content; your primary responsibility is the operational side of the business.

We need someone who investigates problems, recommends practical solutions, follows through, and verifies the result—not someone who simply forwards problems to the founder.

WHAT YOU WILL MANAGE

Amazon operations and account health

• Monitor account-health notices, listing issues, inventory problems, and support cases.

• Investigate problems, identify deadlines, recommend corrective actions, and follow cases through resolution.

• Maintain accurate listings, variations, product information, and inventory records.

Shopify, inventory, and fulfillment

• Manage orders, SKU and variant accuracy, fulfillment locations, and inventory discrepancies.

• Work with Amazon FBA and Multi-Channel Fulfillment.

• Investigate unfulfilled orders, tracking problems, and overselling risks.

• Verify that changes and fulfillment requests worked correctly.

TikTok Shop setup and operations

• Support store setup and operational readiness in TikTok Shop Seller Center, with owner approval for account verification, integrations, and protected changes.

• Create and maintain accurate product listings, SKU/variant mappings, inventory, and fulfillment settings across TikTok Shop and our existing stores.

• Manage orders, dispatch and tracking issues, returns requests, customer inquiries, account-health notices, and support cases within approved policies.

• Coordinate product availability and shop-ready information with our marketing specialist, who retains ownership of social content and publishing.

Customer service

• Manage authorized customer-service queues across our stores and communication channels.

• Research order history before responding and keep customers informed.

• Follow approved policies and escalate decisions with complete context.

Product research and supplier coordination

• Research useful products for rabbit owners using our direction, customer feedback, and reliable sources.

• Compare specifications, supplier quotes, minimum quantities, lead times, and landed costs.

• Prepare clear recommendations supported by calculations—not invented sales projections.

• Follow up with suppliers and maintain organized records.

ManyChat and operational systems

• Diagnose customer-journey and connection problems, conduct controlled tests, and coordinate with our marketing specialist.

• Maintain concise documentation and clear handoffs.

Daily accountability

• Record time in ClickUp.

• Keep active task comments current and submit an end-of-day update after every shift.

• Explain completed work, evidence, blockers, next steps, and any decision needed.

These responsibilities form the intended ongoing role. Priorities will be planned within the agreed paid hours.

WHAT YOU SHOULD BRING

• Hands-on Amazon Seller Central AND Shopify experience is required.

• Practical experience with inventory, fulfillment, order exceptions, and customer service.

• Hands-on TikTok Shop Seller Center experience is strongly preferred; describe the setup, catalog, inventory, order, or account-health work you have personally handled.

• Two or more years of relevant e-commerce operations experience is preferred.

• Confidence using spreadsheets for reconciliation and clearly explained calculations.

• Strong written communication and independent research habits.

• Supplier coordination and product-research experience.

• ManyChat troubleshooting experience is a strong advantage; accurately describe your level.

• Familiarity with rabbits or pet products is helpful, along with a willingness to research carefully.

Experience should come from real operational work, not only courses or general familiarity with the platforms.

HOW WE WORK

Research available instructions and reliable documentation before escalating a searchable question. When a decision or authorization is needed, explain the issue, what you checked, your recommendation, and the exact action required.

Follow the agreed schedule and request changes in advance. Spending, refunds, pricing changes, purchases, and protected live-system changes require approval.

HOW TO APPLY

Include BURROW READY in your first paragraph and provide:

1. Your resume and a brief summary of your Amazon, Shopify, TikTok Shop, fulfillment, product-research, and ManyChat experience.

2. One real inventory, fulfillment, or account-health problem you personally resolved: what happened, what you did, and how you verified the outcome.

3. One existing, redacted work example, such as an inventory report, operational SOP, listing audit, or support-case record. Remove all confidential information.

4. Your earliest start date, available working hours, current work commitments, and whether the $7.50 starting rate works for you.

Keep your application relevant and concise. No new video or lengthy unpaid project is required.

Shortlisted applicants will have an interview followed by a 15-hour paid trial. Authorized onboarding, training, research, meetings, and documentation count toward those paid hours. Continued work depends on demonstrated performance and business needs. The starting rate remains $7.50/hour if work continues; no automatic increase is promised.