Document Management Specialist II

Overview
JOB SUMMARY

Responsible for maintaining the flow of Ginnie Mae original documents to and from the document custodian; to clear exception items and double loan issues for Ginnie Mae loans; to track and order original documents for servicing of loans, as needed. The position also maintains, orders and tracks records/documents for the company. Order, track, distribute, prep, scan, index all files related to servicing (custodial, collateral, servicing, default, any/all miscellaneous documents). Communicate and coordinate with external and internal resources to complete pool certifications within required timeframe.
Responsibilities

- Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications

- Maintain monthly exceptions reports

- Coordinate Ginnie Mae custodian transfers

- Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions

- Complete all research necessary to close tasks for default, foreclosure, and loss mitigation

- Process orders and coordinate shipment of files to and from client, custodian and attorney

- Research various county website for missing documentation

- Track and distribute custodial documents as required

- Prep and scan custodial documents as required

- Upload scanned images to FileOnQ as required

- Process daily file requests for servicing of loans as needed

- Process orders and coordinate shipment of files to and from storage facility

- Prep and scan files or miscellaneous documents related to the servicing of loans

- Retrieve archived data CDs upon requested

- Prepare modification documents as requested

- Provide weekly updates to team management

- Responsible for attending meetings internally and externally

- Coordinate outgoing document transfers

- Retrieve documents for client and custodian audits

- All other duties as assigned

Qualifications

- High School Diploma or equivalent required

- A minimum two to three years’ experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable

- Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment

- Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents

- Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment

- Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

Total Rewards

LoanCare ’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

-
Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

-
Time Off: Paid holidays, vacation, and sick leave

-
Retirement & Investment: Matching 401(k) plan and employee stock purchase plan

-
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

-
Employee Recognition: Programs that celebrate achievements and milestones

-
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $16.54 - $24.71 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare ®

At LoanCare , we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliv