Disputes Analyst

Position Overview

We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations.
Key Responsibilities

- Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.

- Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.

- Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions.

- Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies.

- Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes.

- Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements.

- Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.

- Identify recurring dispute trends; present findings and partner with leadership on process improvements.

- Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets.

- Support system enhancements, workflow updates, and training for telecom dispute processes.

- Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience).

- Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation.

- Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies.

- Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements.

- 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.

- Strong analytical and problem-solving skills with exceptional attention to detail.

- Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools.

- Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.

- Wholesale/Large Business Collections a plus

- Strong written and verbal communication skills.

- Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms).

- Ability to manage multiple priorities in a fast-paced, high-volume environment.

Competency

- Telecom billing and dispute expertise

- Tariff and contract interpretation

- Critical thinking and quantitative analysis

- Strong documentation and communication

- Attention to detail and accuracy

- Cross-functional collaboration

- Accountability and ownership

Work Environment & Schedule

- Full-time role with standard business hours.

- Full Remote

- Occasional overtime during peak billing or dispute cycles.

WHY JOIN US?
We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed , we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs