Claims Analyst (Virtual, US/CAN)

The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, client contract terms, seeking information from all parties involved, assigning repair firms to assess the damages and complete repairs as needed while medicating cost. The Claims Analyst will ultimately determine liability and chargeback the appropriate parties based on findings
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

% of time (must total to 100%) Description of Duty 55% Verification

- Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified.

- Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim.

- Maintain precise records of all aspects of the move to support approvals and or denials decisions.

- Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement.

40% Negotiation

- Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage.

- Review the carrier's liability and present a settlement proposal to the customer.

- Negotiate any disputes regarding the initial offer and finalize the settlement. All settlements must comply with legal carrier liability and adhere to the contractual terms of the move.

5% Projects
- Various projects as assigned.

QUALIFICATIONS AND PREFERRED SKILLS (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements
- Associate or Bachelor’s degree preferred

Qualifications and Experience Requirements

- Minimum 1-3 years in Claims or Customer Service setting

- Excellent verbal, written, and problem-solving skills

- Personal Computer experience required, including Microsoft Word and Excel

- Must be organized and able to multi-task

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

- Position Title: Claims Analyst

- Salary Range: $45,000-$57,000 USD

- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

- Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

- Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, w