Director, Strategic Partner Alliances

Job Title:
Director, Strategic Partner Alliances Job Description

We're Concentrix . The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

The Strategic Partnerships & Alliance Manager drives growth through the development, commercialization, and scaling of high-impact partnerships across the technology ecosystem (e.g., Microsoft, NICE, Google). The role owns the full partnership lifecycle—from strategy and partner development through to co-sell execution, contracting, and long-term value creation.
What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Strategy & Alliance Development

• Identify, secure, and grow strategic partnerships aligned to business priorities

• Develop and execute joint business plans (JBPs) with measurable revenue and pipeline targets

• Define “better together” propositions across partner ecosystems
Commercial & Pursuit Leadership

• Drive co-sell motions and joint pipeline with partners (e.g., Microsoft, Google, NICE)

• Lead partner engagement in pursuits, RFPs, and client solutioning

• Negotiate and close partnership agreements with legal and finance
Program Delivery & Enablement

• Build scalable partner enablement programs, playbooks, and GTM frameworks

• Lead cross-functional execution (sales, marketing, product, delivery)

• Manage partnership programs against defined milestones and KPIs
Executive Relationship Management

• Build and influence senior stakeholder relationships across partner organisations

• Establish governance cadence (QBRs, exec briefings, joint steering)

• Act as primary escalation and alignment owner for partnerships
Innovation & Thought Leadership

• Co-create joint offerings leveraging AI, cloud, and platform capabilities

• Represent the business in partner and client forums

• Drive differentiated solutions aligned to market trends (e.g., AI, CCaaS, data)
Core Capabilities

• Strategic alliance and ecosystem management

• Structured thinking, partner enablement, and program design

• Strong project/program management discipline

• Executive stakeholder engagement and influence
• Commercial acumen and deal negotiation

• Pursuit leadership and revenue delivery

• Cross-functional collaboration and orchestration

• Technology-led innovation and thought leadership
Key Performance Indicators (KPIs)
Revenue & Growth
• Partner-sourced / influenced revenue
• Joint pipeline and win rate

• Deal size uplift via partner engagement
Execution & Delivery

• JBP achievement (pipeline, revenue, adoption)

• Co-sell opportunities and partner attach rate

• On-time delivery of partnership initiatives
Partnership Health

• Executive engagement cadence and partner satisfaction

• Partner activation (time to first deal, enablement completion)
Commercial & Governance

• Contract cycle time and deal conversion

• Compliance with legal and financial frameworks
Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and wil