Director, Operations & Financial Management

COMPANY OVERVIEW

BeneLynk is a national leader in providing social care. We serve people throughout the

United States by making complex programs easier to understand. We succeed by centering the experience of the people we work with and by continuously seeking to improve in all that we do.

Here at BeneLynk, our mission is to improve lives and positively impact health barriers by providing our healthcare partners with the information they need and people with the

advocacy they deserve.

WHO WE ARE

BeneLynk is built on compassionate service and innovative improvement. We innovate by bringing new solutions to problems. We show compassion by making human to human

connections, understanding challenges, and building the best possible solution. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The people we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive and grow.

DIRECTOR, FINANCIAL MANAGEMENT SERVICES (FMS) – SELF-DIRECTED CARE (VDC) POSITION SUMMARY

The Director of Financial Management Services (FMS) – Self-Directed Care (Veteran-Directed Care preferred) is a senior operational leader responsible for building, optimizing, and managing the tactical and administrative infrastructure of an FMS operation. This role

ensures seamless integration across payroll, compliance, onboarding, vendor management, and participant support within self-directed care programs.

The Director translates strategic vision into scalable, compliant, and high-performing operational execution across multi-state or multi-program environments.

This individual must possess deep expertise in FMS/Fiscal Intermediary (FI) models, including Vendor Fiscal/Employer Agent (VF/EA) structures, and a comprehensive

understanding of how all functional components—payroll, tax compliance, budgeting, reporting, and participant services—interconnect to support self-directed care.

KEY RESPONSIBILITIES

- Operational Leadership & Execution

- Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows.

- Build and scale operational processes that support self-directed care programs

- Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs.

- Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams.

- Compliance & Regulatory Oversight

- Ensure full compliance with applicable federal, state, and program regulations including:
- IRS employer-agent (Section 3504) requirements

- VA Veteran-Directed Care (VDC) guidelines

- Department of Labor and State Labor Laws

- Oversee internal audit readiness, documentation standards, and continuous compliance monitoring.

- Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports.

- Partner with Legal/Compliance teams to maintain policies, SOPs, and controls.

- Financial & Payroll Operations

- Oversee multi-EIN payroll operations supporting participants as common-law employers.

- Ensure proper processing of:
- Payroll, tax withholdings, unemployment insurance

- Vendor payments and reimbursements

- Worker eligibility and background checks

- Maintain integrity of participant-level budgets and financial reporting.

- Oversee accurate and timely processing of participant budgets, spending plans, authorizations, and direct care worker pay rate changes.

- Program & Participant Experience

- Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support.

- Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget