Director, Account Management - Wellness

Description
Director, Account Management – Wellness

Vi is the market-leading Enterprise-AI platform for health, serving the world’s largest health organizations – from Fortune 500 health providers to pharma and consumer brands – helping them maximize patient activation, engagement, operational excellence and health outcomes. Vi offers four main product lines: Acquire, Engage, Operate and Pulse. Backed by $125M+ in R&D, our powerful platform serves over 190 million members daily – and growing. We are based in New York, Austin, Nashville, and Tel Aviv.
Role Summary

As Director of Account Management – Wellness, you will own the client relationship and delivery results for a portfolio of enterprise wellness accounts. This role is built for someone who genuinely wants to master the platform – who gets energized by understanding how Vi ’s products work end-to-end, where they create real value, and how to apply them to solve specific client challenges. You’re as comfortable in a product deep-dive as you are in a C-suite conversation.

Revenue growth matters – you’ll drive POC conversions, upsells, cross-sells, and renewals toward an NRR of 110%+. But the engine behind that growth is product knowledge: understanding what Vi can do, helping clients unlock it, and feeding what you learn back into the roadmap through close collaboration with Client Performance and Product teams.
Key Responsibilities

- Own & Grow Client Relationships – Serve as the lead product and client partner for enterprise wellness accounts. Build trusted relationships with VP and C-suite stakeholders while staying close to the day-to-day to ensure delivery matches commitments.

- Master the Platform – Develop deep, working knowledge of Vi ’s full product suite (Acquire, Engage, Operate, Augment, Pulse). Understand how each product line works mechanically, how they connect, and how to apply them to the specific dynamics of wellness clients. Be the person in the room who actually knows the product.

- Translate Product into Client Value – Take what you know about the platform and make it land for clients – helping them understand what’s possible, configuring solutions to their context, and connecting product capabilities to outcomes they care about.

- Drive Revenue Growth – Convert POCs, secure upsells and cross-sells, and contribute to strong NRR. The commercial results follow from doing the product and client work well.

- Retain & Expand – Keep clients engaged and growing through hands-on account stewardship, not just relationship management. Identify risks early and resolve them.

- Feed the Roadmap – Be a credible voice in product conversations internally. Surface patterns from your accounts, advocate for the right builds, and help Vi ’s product evolve based on what wellness clients actually need.

- Partner Across Teams – Work closely with Client Performance, Product, and Solutions teams. Be the connective tissue between what clients are experiencing and what gets prioritized internally.

- Tell the Performance Story – Translate platform data and outcomes into clear narratives for senior stakeholders – linking Vi ’s work to business results, not just activity metrics.

- Lead & Develop – Bring a player/coach mentality. Own your accounts fully while helping develop the people around you.

What We’re Looking For

- Product Depth & Curiosity – You want to understand how the product actually works, not just how to position it. You invest time in platform knowledge, ask good questions of the product team, and bring that understanding into every client conversation. This is the core of how you add value.

- Hands-On Account Ownership – You don’t delegate your way through accounts. You’re comfortable in the data, working a problem directly, and taking ownership of outcomes – not just relationships.

- Consultative Mindset – You operate like a trusted advisor. You diagnose before you prescribe, and your recommendations are grounded in how the product actually w