Digital Production Coordinator - Full Time

Digital Production Coordinator - Full Time (Remote)

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $1 billion in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public media.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

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Digital Production Team

The Digital Production Team is one of six groups in the Fundraising Operations Department, supporting vital fundraising operations for the Member Service Bureau (MSB) cooperative. The team manages web donation forms and the email solicitation program for the 50+ (and growing) Public Media Organizations that comprise the MSB cooperative. The team is responsible for sending more than 100 million emails and processing upwards of 350,000 new donations through the maintained webforms each year that garner critical support for the Public Media system.

Position Overview

Under the supervision of the Senior Digital Marketing Technology Manager, the Digital Production Coordinator plays a critical leadership role in supporting the MSB cooperative with digital fundraising operational support. This position is primarily responsible for overseeing support ticket management, marketing automations, campaign management, and the deployment of digital deliverables across multiple channels. The Digital Production Coordinator will ensure the seamless support of digital production needs for the 50+ public media organization cooperative and the ongoing enhancement of marketing technology capabilities.

Key Responsibilities

- Take the lead in assisting the Digital Production Team with handling and managing client tickets and support requests.

- Assist the Senior Manager of Digital Production in maintaining and enhancing the donation form ecosystem, including executing webpage updates, supporting client interactions, and resolving technical issues to ensure optimal performance.

- Oversee the creation, testing, and optimization of email HTML templates, landing pages, lead generation forms, and surveys to support marketing objectives.

- Identify workflow inefficiencies and operational gaps and proactively develop solutions to streamline processes and enhance team productivity.

- Support the adoption of new marketing technologies, providing training and guidance to ensure team competency and success.

- Facilitate cross-functional communication, providing timely planning information, campaign updates, and performance insights to stakeholders.

- As needed, support the management and segmentation of email lists, ensuring data accuracy and compliance with industry best practices.

- As needed, design and implement reporting frameworks to monitor, analyze, and report on the effectiveness of email campaigns and digital initiatives.

- Champion inclusion and a supportive culture in all aspects of work, modeling these values across the organization.

Preferred Experience & Skills

- Experience working in a customer support or success capacity, especially within a ticketing system.

- Demonstrated strong communication abilities, with an emphasis on delivering professional written correspondence in customer service settings.

- Experience with CRM systems preferred, particularly Salesforce, in