Delinquency Management Solutions Lead

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:

The Delinquency Management Solutions Lead serves as a senior technical lead and subject matter expert responsible for the design, administration, integration, automation, reporting, and continuous improvement of the business systems and supporting technologies utilized within Delinquency Management operations. This position independently translates complex operational, client, regulatory, data, and technology requirements into scalable solutions supporting collections operations, client implementations, borrower communications, payment services, reporting and analytics, workflow management, and system integrations. The role evaluates technical capabilities, recommends appropriate solution and integration approaches, and leads configuration, development support, testing, implementation, production support, and continuous improvement activities that strengthen operational performance, data integrity, compliance, client service, and business outcomes. The Senior Delinquency Management Systems Administrator collaborates with business leadership, Information Technology, vendors, consultants, compliance partners, and clients and serves as a senior escalation resource for complex operational, integration, reporting, data, and technology issues.
Day in the Life:

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Serve as the technical lead and subject matter expert for Delinquency Management platforms, integrations, automation solutions, communication technologies, and reporting systems.

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Evaluate, recommend, implement, and optimize technology solutions, integrations, automation capabilities, and process improvements that improve operational efficiency, scalability, compliance, client service, and business performance.

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Design, configure, maintain, and support system architectures, workflows, business rules, integrations, data exchanges, and operational controls.

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Lead system implementations, upgrades, conversions, platform enhancements, testing, deployments, and production stabilization activities.

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Manage and support system integrations using APIs, databases, secure file transfers, automation tools, SQL, Python, and related technologies.

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Design, develop, and maintain reporting, analytics, dashboards, and data quality processes to support operational decision-making and client reporting.

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Partner with business, technology, security, data, infrastructure, and vendor teams to deliver technology solutions and resolve complex issues.

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Lead technology-related aspects of client onboarding, system implementations, platform enhancements, modernization initiatives, operational transformation efforts, and strategic projects.

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Ensure systems and processes comply with regulatory, contractual, privacy, information security, audit, and governance requirements.

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Maintain comprehensive technical documentation, change management records, testing evidence, and operational procedures.

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Serve as a senior escalation resource for complex system, integration, reporting, and operational issues, leading root-cause analysis and continuous improvement efforts.

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Provide technical leadership, guidance, training, mentoring, and best-practice recommendations while managing multiple priorities, projects, implementations, and support activities.

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Make independent technical and operational decisions within established governance standards and provide recommendations regarding technology direction, integration approaches, automation opportunities, and system impro