Customer Support Specialist (E-commerce) | Part-Time 20 hrs/week | Flexible Schedule, No US Hours

A friendly US business owner runs two fun e-commerce giveaway brands and wants one person to own their customer support: clear the backlog, answer every customer, and resolve issues without needing to be chased. Long-term, part-time role through Jarvis, a US agency that places top Filipino Specialists with US business owners. We hire go-getters who own their results.

WHAT YOU WILL DO

- Clear the email backlog, then keep both brands' support inboxes (Gmail) under control

- Answer Facebook and Instagram ---------- and comments in Meta Business Suite

- Look up orders in Shopify (two stores), giveaway entries in Shared Sweeps, and memberships in the subscription app

- Handle replacements, reprints and address fixes in Printify

- Use the owner's approved reply templates word for word, in a friendly tone

- Escalate the right things (winners, rules, anything outside your limits) instead of guessing

- Send a clear end-of-shift report by email

MUST-HAVES

- Proven e-commerce customer support experience, ideally Shopify

- Excellent written English with a warm, friendly tone

- You follow a written SOP exactly, and ask your questions up front so you can then work without hand-holding

- An owner attitude: proactive, reliable, takes a task from start to finish

- Comfortable working async: you check and answer customers every working day

REQUIREMENTS

- Schedule: part-time, 20 hours per week, flexible and async. No need to work US hours. Your fixed days and hours are agreed before day one and written in both US Pacific and Manila time

- Backup power: a UPS, generator or power station that keeps your PC AND router running through an outage

- Internet: 50 Mbps download / 20 Mbps upload or better (fiber preferred). Have a speedtest screenshot ready

- Hubstaff time tracking during all working hours

HOW TO APPLY

Apply at ---------- . We do not accept resumes by OLJ message. Only completed applications are reviewed.