Customer Service Specialists fluent in Japanese

- Provide customer support in both Japanese and English across multiple communication channels.

- Resolve customer inquiries efficiently and professionally.

- Follow Standard Operating Procedures (SOPs) and internal guidelines.

- Accurately document customer interactions and resolutions.

- Maintain strict adherence to data security and confidentiality requirements.

- Collaborate with internal teams to ensure a seamless customer experience.

- Fluent in Japanese and English (written and spoken).

- Prior experience in customer service, contact center, or customer support roles.

- Strong communication and problem-solving skills..

- Comfortable working in a performance-driven environment with KPIs.

Technical requirements

- Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.

- Full-disk encryption (BitLocker or FileVault) enabled at all times.

- Active antivirus/EDR software and firewall protection.

- Secure Boot (Windows) or System Integrity Protection (macOS) enabled.

- Remote role, with shift assignments based on business needs.

- Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.

- Must be available to work any assigned shift as required by operations.

Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.

Originally posted on Himalayas