International Opportunity in Portugal: Join Danish Customer Happiness Team

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist , you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.
Responsibilities:

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Respond to customer queries on orders, deliveries, returns, and payments.

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Securely handle sensitive data and follow internal escalation procedures.

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Communicate professionally through email, phone, and chat.

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Collaborate with carriers and internal departments.

Requirements:

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C2-level Danish and fluent English (C1)- written and spoken levels

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Excellent attention to detail and communication skills.

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Ability to manage tasks independently and meet deadlines.

- Willingness to work on rotating shifts.

- Already in Portugal or open to relocating from this role

- EU member state passport or a valid residence card for Portugal

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