Account Manager, US Clients (Eastern Hours, Full Time)

You will own a book of US clients after their Specialist's first week, and you will be the person they trust.

WHAT YOU WILL DO

- Check in with each client every week and log a health note in our CRM (GoHighLevel)

- Spot problems early and escalate anything serious to the CEO the same day

- Handle unhappy or demanding clients calmly, by call and by email

- Take replacement requests from clients and pass them to our recruiters

- Ask happy clients for referrals and log every ask

- Update the team scorecard every week

SCHEDULE

- 9:00 AM to 5:00 PM US Eastern time, Monday to Friday (9:00 PM to 5:00 AM Manila)

- 40 hours a week, reporting directly to the CEO

MUST HAVE (we check every one)

1. 5+ years managing US clients, with references we can contact

2. Has handled 20+ client accounts at the same time

3. Can share a retention or churn number you owned in a past role

4. Available 9 AM to 5 PM US Eastern, with no other job during those hours

THE INTERVIEW INCLUDES THREE LIVE TESTS

- Write a client recap email from a call summary

- Log a note and move a stage in a CRM (GoHighLevel)

- A role-play with an upset client

HOW TO APPLY

1. Submit here: ----------

2. Two short videos: (a) introduce yourself in 1 minute, (b) tell us about a client you kept from leaving, and what you did

3. Your resume

4. Your retention or churn number from a past role, and how it was measured

5. Your current jobs or clients and their hours

Applications without both videos will not be reviewed.