Customer Support & Order Management Specialist | AU Fitness Industry

Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
About the Role

We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry , managing product enquiries, order processing, and after-sales support.

This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment . You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.
Key Responsibilities
Customer Support

- Respond to product enquiries via phone, email, and online channels

- Support after-hours customer enquiries as needed

- Provide after-sales support and resolve customer concerns

- Assist customers with product questions and recommendations

Order Management

- Process customer orders accurately and efficiently

- Manage order tracking and provide shipment updates

- Coordinate delivery scheduling and customer communication

- Support issue resolution relating to orders, returns, and fulfilment

Customer Experience Support

- Ensure a seamless customer journey from enquiry through delivery

- Handle escalations professionally and maintain customer satisfaction

- Support continuous improvements in customer service processes

Requirements

- 2–3 years supporting Australian customers

- Experience in customer support, order management, or e-commerce support

- Superior written and verbal English communication skills

- Strong attention to detail and customer-first mindset

- Ability to work independently in a remote environment

- Genuine interest in fitness / weight training / gym equipment (important)

- Must be able to demonstrate basic knowledge of gym equipment during interview

Systems & Tools

- CRM / Customer Support Platforms

- Order Management Systems

- E-commerce Platforms (preferred)

- Microsoft Office / Google Workspace

Originally posted on Himalayas