Customer Support Executive - Fresher (WFH)

About the job:
As a Customer Support Executive at Skipto AI International Private Limited, you will have the exciting opportunity to utilize your skills in Client Relationship Management (CRM), Customer Support, Cold Calling, and Community Management to drive our business forward.

Key responsibilities include:

1. Providing exceptional customer support through various channels such as phone, email, and chat to ensure customer satisfaction.

2. Managing and maintaining client relationships to nurture long-term partnerships and drive business growth.

3. Conducting cold calls to generate leads and prospect new clients.

4. Utilizing CRM software to track customer interactions, manage leads, and streamline processes.

5. Building and maintaining online communities to engage customers and enhance brand loyalty.

6. Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience.

7. Staying up-to-date on industry trends and best practices to continuously improve customer support strategies.

8. Resolve incoming student and user inquiries via email, chat, and phone tickets accurately.

9. Maintain quick first-response times and achieve high First Contact Resolution (FCR) targets.

10. Escalate complex technical or billing issues to appropriate internal departments.

If you are a dynamic and customer-focused individual with a passion for building relationships and providing exceptional support, we want you to join our team at Skipto Ai International Private Limited. Apply now and take your career to the next level!

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,10,000 - 5,00,000 /year

Experience:
No experience required

Deadline:
2026-11-13 23:59:59

Skills required:
Cold Calling, Client Relationship Management (CRM), Community Management and Customer Support

Other Requirements:
- 1. Prior experience using ticketing tools such as Freshdesk, Zendesk, or Zoho Desk.
- 2. Clear and polite communication style with strong de-escalation skills.
- 3. Willingness to work in structured shifts to maintain continuous support coverage.

About Company:
Skipto AI is an AI-powered business growth platform that helps business owners, startups, and edtech creators scale their revenue using digital marketing, automation, and smart systems. We specialize in building high-performance growth engines through Meta Ads, Google Ads, sales funnels, WhatsApp automation, and content creation, enabling businesses to generate leads and increase conversions efficiently. Skipto AI also works closely with coaches and edtech brands, helping them launch and scale online courses using webinar funnels, LMS platforms, and automated sales systems. Our mission is to empower entrepreneurs with AI-driven tools and strategies to build scalable and profitable businesses.