Customer Support Executive - Fresher (WFH)

About the job:
IHSKAS Foundation is looking for Customer Support Executives to support our donors and keep them informed about our work. You will handle day-to-day donor queries, coordinate with our ground team, and follow up on pending requests. Freshers are welcome.

Key responsibilities:

1. Respond to daily donor chats and questions clearly, courteously, and professionally.

2. Handle requests for distribution information and updates on the Foundation's activities.

3. Coordinate with the ground team to verify information before sharing updates with donors.

4. Maintain clear records of donor queries and unresolved requests.

5. Follow up with the relevant team until pending queries are addressed, and keep donors informed of the progress.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,00,000 /year

Experience:
No experience required

Deadline:
2026-11-13 23:59:59

Skills required:
English Proficiency (Written), Hindi Proficiency (Written) and Customer Support

Other Requirements:
- A. Skills and approach:
- 1. Clear written communication and a patient, respectful approach to donor support.
- 2. Attention to detail when recording queries and sharing information.
- 3. Reliable follow-up and coordination with the ground team.
- 4. English proficiency is mandatory. Hindi proficiency is required. Knowledge of Tamil or Telugu is an additional advantage, not a requirement.
- B. Role details:
- Number of openings: 5
- Work arrangement: Work from home
- Working hours: 8:00 AM–5:00 PM IST
- Annual CTC: ₹2,00,000; salary breakup discussed during the interview.

About Company:
Welcome to the Ihskas Foundation, your leading platform to donate with full transparency. We're dedicated to providing you a very easy way to donate, with an emphasis on 100% transparency in donations, on-time procurement of donation details with proof, and we donate needy.