Customer Success Manager (Amersfoort, NL, 10 3812 RK)

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

We’re growing fast and invite you to join our amazing team.

What we do

The B2B EDI & eInvoicing team helps organisations streamline, accelerate, and fully automate critical business processes using proven EDI solutions. In addition, we enable customers to comply effortlessly with European Union eInvoicing mandates, turning regulatory requirements into a competitive advantage.

What You’ll Do

As a Customer Success Manager (CSM), you will play a critical role in ensuring the satisfaction, retention, and growth of our existing customers. You’ll be a trusted advisor, helping clients maximise the value of our EDI & eInvoicing solutions. You will also proactively identify opportunities for solution expansion and independently close commercial deals amid of operational and strategic changes.

Key Responsibilities

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Manage a portfolio of customer accounts, ensuring long-term satisfaction and revenue growth.

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Proactively identifying customer challenges and opportunities to support their evolving needs.

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Business units or subsidiaries within the same group.

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Changes to back-office solutions and IT architecture (like ERP).

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New business processes, trading partners and compliance requirements, including mandatory eInvoicing regulations.

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Build strong, lasting relationships by understanding Key customer’s specific requirements, challenges and objectives.

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Collaborate with other Descartes teams, including Professional Services, Sales, Marketing and Product Management.

What you bring

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3–5 years of relevant professional experience in a commercial or customer-facing role.

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Basic understanding of EDI and the underlying business processes it supports (order to cash, procure to pay, etc.) and awareness of current eInvoicing trends.

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Strong commercial acumen, with the ability to identify, manage, and close business opportunities.

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Fluency in Dutch and strong proficiency in English, both spoken and written.

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Excellent communication skills and a strong customer-focused mindset.

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Proactive self-learner who thrives in a complex environment, learns by doing.

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Quickly adapts to change and applies a solution-oriented mindset.

Why Join Descartes

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Descartes is trusted by leading retailers, suppliers, and logistics partners—particularly in the fast-moving consumer goods (FMCG) and DIY (do-it-yourself) sectors. Our customer base includes major brands such as Jumbo, Bolletje, Tony’s Chocolonely, Intergamma, Welkoop, Praxis, and Leen Bakker, who rely on Descartes to exchange millions of business-critical EDI and eInvoicing