Customer Success Manager

Ready to accelerate your career?

Cardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions.

Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day.

Join us and you’ll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.

At Cardata , customers are at the centre of everything we do. Our Customer Success team plays a critical role in protecting customer retention while uncovering opportunities to create greater value and grow our partnerships.

As a Customer Success Manager , you’ll own a portfolio of customer relationships after implementation, helping customers realize measurable value from their broader mobility programs while contributing directly to Cardata ’s GRR and NRR goals.

At the core of this role is understanding what matters to the customer’s business and translating Cardata ’s capabilities into meaningful outcomes. You’ll proactively identify risk, build strategies to protect retention, uncover opportunities for growth, and partner with Account Management to develop expansion and upsell strategies. You’ll also turn customer data into compelling business narratives, leading strategic conversations with executives, Finance, HR, Operations, and program administrators.

You’ll thrive here if you are commercially minded, analytical, highly accountable, comfortable navigating executive conversations, and motivated by the opportunity to build trusted customer partnerships in a fast-moving SaaS environment. You are someone who takes ownership, communicates clearly, collaborates without ego, digs into the data, and turns insight into action.

This is a remote-first role with occasional travel, approximately 2–3 times per quarter.
What you'll be doing

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Own customer business outcomes and value realization. Manage a portfolio of customers and develop a deep understanding of their business objectives, mobility programs, organizational priorities, and success measures. Translate Cardata ’s solutions, data, and expertise into measurable business value.

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Protect GRR through proactive customer health and risk management. Monitor adoption, engagement, program performance, stakeholder changes, and other customer-health indicators to identify churn risk early. Develop and execute clear mitigation strategies well ahead of renewal.

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Drive NRR by uncovering growth opportunities. Identify opportunities to expand Cardata ’s value within existing customers based on business objectives, program performance, usage insights, and organizational changes. Partner with the Account Manager to develop expansion and upsell strategies and advance opportunities.

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Lead strategic customer conversations and renewals. Own ongoing customer relationships, executive business reviews, QBRs, strategic planning conversations, and renewal readiness. Use data and business outcomes to demonstrate ROI, reinforce Cardata ’s value, and support successful long-term renewals.

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Own the post-implementation transition and time-to-value. Partner closely with the Implementation Specialist to ensure a smooth handoff from implementation into post-go-live Customer Success. Establish clear success measures, stakeholder alignment, and an ongoing engagement strategy that accelerates time to first value.

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Turn data into action and influence cross-functionally. Analyze customer and program data, identify trends and opportunities, and build clear, executive-ready presentations and recommendations. Partner with Product, Sales, Account Management, Operations, Support, and Implementation to solve customer challenges and continuously improve th