Customer Success Coordinator

Why WarriorBabe ?

At WarriorBabe , we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.

Offering personalized macronutrient plans and workout programming, WarriorBabe ensures each woman's unique needs are met. With one-on-one coaching, a dedicated mobile app, and a vibrant online community, WarriorBabe provides the tools and support necessary for lasting success. Ideal for women of all ages and fitness levels, WarriorBabe adapts to ensure continuous progress and achievement of fitness goals.

Our Mission

Help 100,000 women regain their personal power and feel confident in their skin

About the role

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team! Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.

Beyond onboarding, this role plays an important part in the client journey by helping women stay engaged, connected, and committed to their goals. The Client Success Coordinator serves as a bridge between onboarding, coaching, and long-term client success, helping identify opportunities for clients to maximize their experience with WarriorBabe through program renewals, ascension opportunities, and continued participation in our ecosystem.

What you'll do

Reporting to the Customer Success Manager, the Customer Success Coordinator at WarriorBabe is an employee who works directly with the WarriorBabe Leadership Team and is the primary point of contact for each new VIP client after the sales process. Clients are at the height of their motivation when they begin the onboarding process so consistently delivering a client-centric experience is crucial. This is a role that is heavily-focused on greeting new clients and answering questions in a timely and accurate way.Performance in this role is based on client satisfaction, onboarding velocity, responsiveness, product knowledge, client retention, and contribution to renewal and ascension opportunities. Success in this role requires building strong relationships with clients, helping them stay engaged throughout their journey, and identifying opportunities to connect them with the next best step in their WarriorBabe experience.

In summary, the WarriorBabe Client Success Coordinator is expected to:

- Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager

- Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)

- Work closely with the internal WarriorBabe team to support any client issues and escalations.

- Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.

- Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.

- Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Qualifications

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Extensive Customer Service Backgrou