Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.
Key Responsibilities

- Respond to client enquiries via phone, email, and live chat in a timely and professional manner

- Troubleshoot platform issues and escalate to technical teams where necessary

- Guide new users through the Bryq platform and help them get set up

- Log and track client interactions accurately in the CRM system

- Identify common issues and share feedback with the product team to improve the client experience

- Meet individual and team service level targets for response time and resolution quality

- Support onboarding of new client accounts alongside the Customer Success team

Requirements
Required Qualifications

- 1–3 years of experience in a customer service, support, or client-facing role

- Strong written and verbal communication skills in English

- Ability to manage multiple enquiries simultaneously without losing attention to detail

- Comfortable working with digital tools and learning new software quickly

- Secondary education or above

Preferred (Nice to Have)

- Experience in a SaaS, HR technology, or recruitment environment

- Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)

- A second European language

- Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

Benefits

- Competitive salary with performance-based bonus

- Fully remote or hybrid working options

- 25 days annual leave plus public holidays

- Access to professional development budget

- Health and wellness allowance

- A team that values your input and gives you room to grow

Originally posted on Himalayas