Customer Service Associate (WFH)

About the job:
Key responsibilities:

1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary.

2. Coordinate with logistics and charity partners to ensure deliveries within SLAs.

3. Handle customer support messages and DMs for operations of Share At Door Step.

4. Solve customer issues ranging from pickup fulfillment issues to delays.

5. Answer incoming customer phone calls in a professional and courteous manner.

6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar.

7. Quickly and effectively respond to incoming chat messages from customers.

8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem.

9. Follow up with customers (via email or phone) who reported a problem that is now corrected.

10. Properly document all interactions with selected customers in the proper, standardized format.

11. Handle social media platforms and work with the marketing team for growth campaigns.

12. Proactively get involved in reach-out campaigns of the company.

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 2,16,000 - 2,40,000 /year

Experience:
1 year(s)

Deadline:
2026-11-15 23:59:59

Skills required:
Client Interaction, Operations, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Customer Support

Other Requirements:
- - Previous experience in a similar role will be an added advantage.
- - Ability to work in shifts aligned with India, or US time zones (depending on business needs).
- - Prior experience working with international customers is preferred.
- - Strong verbal communication skills, with the ability to understand and interact effectively with people speaking diverse accents.
- - Willingness to work on Sundays, with a compensatory day off provided during the week.

About Company:
Share At Door Step is a sustainability-tech platform that allows users to donate preloved goods (clothes, toys, furniture, etc.) effortlessly and earn rewards. Its core lies in turning -preloved- to -re-loved. This involves items like old toys, clothes, electronics, etc. SADS is fundamentally helping people overcome the problem of hoarding old and unwanted goods, in a unique manner through a profit-with-purpose model. Share at Door Step has its full operations across 11 major cities and supports 135+ NGOs across India. The company has worked with 120+ brands for circularity and impact campaigns. The list includes ITC, Nautica, Bombay Shirt Company, Snapdeal, Duroflex, etc.