Customer Service Advisor - Work-from-Home - US

General Information

Location

Work at Home

Job ID

13462

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Description & requirements

Description

Do you love skincare and cosmetics?

Do you love helping people and sharing your knowledge about skincare and cosmetics?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of your home?

What's in it for YOU!

- $17.50 USD Starting Pay

- Plus performance-based incentives each month, earning potential

- Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards

- Health Benefits for you and your family, including: medical, dental, vision

- 401(k) Investment options with employer match opportunities

- Paid Vacation Time

- Computer Equipment Provided

- 100% REMOTE - Work-at-Home, including training

- Great Work/Life Balance while developing your career

- Position as a Transcom employee (not an independent contractor)

- Ability to develop your skills and grow your career

- An opportunity to work for a company passionate about people

Join our Transcom Family as a Customer Service Advisor!

You’ll be the friendly voice of our client to support their customers with answering questions about products, explaining changes in product formulations, informing customers about similar products and making recommendations, handling safety reports about products, communicating with influencers and partners interested in collaboration or product samples, monitoring and recording user feedback to improve services and products.

What we are looking for:
We’ve got an exciting career opportunity for you, if you can:

- Effortlessly engage with callers, actively listen, analyze, and make recommendations

- Comfortably navigate multiple applications to research solutions

- Multitask in systems while patiently providing step-by-step instructions

- Calmly provide conflict resolution and navigate frustrated customer situations

- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.

- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and written requests from customers.

- Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

- At least 18 years or older

- High School Diploma, or equivalent

- Able to successfully pass a criminal background check

- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed

- Able to maintain 100% strict adherence to the assigned schedule

- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)

- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule

- Strong computer knowledge, including ability to accurately type at least 25 wpm

- Excellent English written and verbal communication skills

- Courteous and friendly with high level of professionalism

- Willingness to follow procedures and adhere to policies

- Able to multitask applications while talking to customers on the phone

- Able to thrive in a fast-paced work environment

- Able to actively listen to customer needs and demonstrate empathy

- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged se