CX Associate - Dutch (Voice)

As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic .
Key Responsibilities

You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers.

- Answering client's inquiries by phone and email

- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.

- Tracking Shipments and backend shipping inquiries

- General Research

- Updating addresses and client information

Skills, Knowledge and Expertise

Hard / Technical Skills

-
Language: Must be fluent in Dutch and English and can convey key conversational points concisely.

-
Shift Timing :Availability to work weekends or having split-offs

Soft Skills

-
Complexity : Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.

-
Mindset: Can calmly handle uncertainty and rapidly changing situations.

-
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

- 100% work-from-home setup

- Hands-on support

- Training opportunities

Originally posted on Himalayas