Customer Acquisition Executive (WFH)

About the job:
Hiring for females only.

Key responsibilities:

* Handle inbound and outbound customer calls and chat conversations professionally.

* Understand customer requirements and recommend suitable services based on their needs.

* Assist customers with new bookings, rescheduling, cancellations, service modifications, and booking-related queries.

* Follow up with customers on pending or incomplete bookings and convert enquiries into confirmed appointments.

* Resolve customer concerns related to service availability, professional allocation, pricing, timing, location, and booking status.

* Coordinate with Operations, Sales, and Service teams to resolve customer issues within the required turnaround time.

* Handle customer complaints and escalations with patience, empathy, and a solution-oriented approach.

* Provide accurate information about Urban Culture's services, offers, policies, and booking process.

* Maintain proper records of customer interactions, bookings, complaints, and follow-ups in CRM/internal systems.

* Identify opportunities to improve customer experience and increase booking conversions.

* Follow up with customers after service wherever required to collect feedback and address concerns.

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 2,00,000 - 2,16,000 /year

Experience:
1 year(s)

Deadline:
2026-11-13 23:59:59

Other perks:
Health Insurance

Skills required:
Cold Calling, Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), Customer Support and Customer Acquisition

Other Requirements:
- ✔ Hiring for females only.
- ✔ Excellent verbal & written communication skills
- ✔ Strong customer-handling and problem-solving abilities
- ✔ Comfortable with both voice calls & chat support
- ✔ Good listening skills with a polite and empathetic approach
- ✔ Ability to manage multiple conversations and follow-ups
- ✔ Comfortable working with CRM, calling & chat tools
- ✔ Basic knowledge of MS Office/Google Workspace is preferred
- ✔ Laptop/Desktop + stable internet connection are mandatory

About Company:
Urban Culture, a subsidiary of HYS and Beauty Private Limited, is an innovative salon service aggregator renowned for providing exceptional beauty and wellness services right to our clients' doorsteps. Leveraging cutting-edge technology, we aim to redefine convenience in the beauty industry by connecting skilled beauticians with clients through our advanced mobile platform.