Community Building and Engagement Associate (CJ -06192025 - PTCBEA)

Position: Community Building and Engagement Associate
Number of hours: 20-40 hours/week
Schedule: EST
About the Role:

We are looking for a passionate and experienced Community Building and Engagement Associate to join our growing team. This is a critical role that will be at the heart of our user-facing initiatives.

You will be responsible for building a vibrant, supportive, and engaged community. You will be a champion for our users, a storyteller who can articulate our mission, and a strategic thinker who can develop and execute community-building initiatives that drive user growth and retention. This is a hands-on role for a true "doer" who is willing to go above and beyond to support our users and our mission.
Key Responsibilities

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Develop and execute a community engagement strategy to grow and activate the user base, leveraging social media, events, and direct communication channels.

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Responding to inquiries, moderating discussions, and celebrating user milestones.

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Create and curate valuable content including blog posts, social media content, testimonials, and educational resources aligned with our mission.

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Plan and host virtual and in-person events such as webinars, live Q&A sessions, and local meetups to foster connection and learning.

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Build and maintain strategic partnerships with influencers, organizations, and community leaders to expand our reach and impact.

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Collect and analyze user feedback to provide insights to the product and marketing teams and improve the user experience.

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Track and report community KPIs , including engagement rates, growth metrics, and event participation.

Requirements

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35 years of experience in community engagement or marketing, ideally in a startup or fintech environment.

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Strong knowledge of social platforms, digital engagement strategies, and content creation best practices.

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Exceptional communication and storytelling skills, both written and verbal.

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Proven ability to build meaningful relationships and foster online/offline communities.

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Highly organized, self-motivated, and capable of working independently in a remote setting.

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Strategic mindset with creativity and a user-first attitude.

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Familiarity with tools such as Hootsuite, Canva, Eventbrite, Slack, or community management platforms is a plus.

Other Qualifications:

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Experience working with first-time homebuyers or in the real estate industry.

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A strong personal or professional network in fintech, financial wellness, or real estate.

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Experience with user research, surveys, or qualitative feedback methods.

Originally posted on Himalayas