Client Experience Specialist

We know the frustrating part of being good at your job is watching a problem happen and not having the standing to fix it. This role is built so that never happens to you again.

This is a seat with real authority: you audit how Yokly 's client-facing teams perform, and you report what you find straight to the CEO — not because of your title, but because he delegates that authority to you directly, on day one. If you'd rather decide and act than flag something up a chain and wait, keep reading.

Your Role & Contract

- Contract type: Independent Contractor

- Full-time

- Shift: 11:00 PM – 8:00 AM Philippine Time (Graveyard) — aligns with 8:00 AM – 5:00 PM PST for the client

What you'll own:

- The full client experience, end to end — what every client sees, touches, and feels with Yokly , from handover through the life of the account

- Direct audit authority over how our Client Success Managers and Leads communicate with clients — including sitting in on real client meetings

- Client check-in calls and exit interviews, run on your own judgment within a clear protocol

- Design of our loyalty and referral programs, our client-facing reporting, and our onboarding experience — and you keep owning what you build, not handing it off once it ships

- A direct line to the CEO — no manager between you and the person you report your findings to

What we're looking for:

- 3-5 years in client experience, client success, account management, or a related client-facing role

- Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one.

- Comfortable holding a line with a manager whose work you're auditing — your authority comes from the CEO, not from outranking anyone

- Analytical by instinct — you solve the problem in front of you instead of escalating it

- A confident communicator who can run a real conversation with a client, not just write a report about one

What's in it for you:

- Permanent Work-From-Home setup

- Weekends off — Saturdays and Sundays are yours

- HMO coverage with Maxicare upon regularization, with the option to add dependents

- Wellness checks and support services

- Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure

- Sick Leave: 40 hours (16 available even during probation)

- Mental Health Leave: 8 hours a year

- Special leaves: birthday, bereavement, and paternity leave

- Holiday observance: U.S. holidays plus select Philippine Holy Week dates

- Convert unused PTO to cash

- Company-provided equipment

-
Yokly 's 13th Month Pay

- A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries

Salary: ₱30,000 – ₱40,000 / month
Originally posted on Himalayas