Chief of Staff, IT Business Systems & Digital Employee Experience

Position Overview

WD is seeking a Chief of Staff to serve as a strategic partner and operational advisor jointly supporting the VP of Business Applications and the VP of Digital Employee Experience. This role sits at the intersection of two complementary IT organizations, connecting strategy to execution across both portfolios and ensuring the combined leadership team operates with shared clarity, alignment, and accountability.

The Chief of Staff works alongside both VP leaders to drive organizational priorities forward, maintain operational rhythm, and represent IT interests across cross-functional forums. Given the dual scope of this role, the ability to hold context across multiple domains, balance competing priorities thoughtfully, and build trust with two distinct leadership teams is essential. This is a high-visibility, high-trust role that requires sound judgment, executive presence, strong communication instincts, and the ability to operate effectively across a complex, matrixed global technology organization.
Essential Duties & Responsibilities
Strategic Enablement & Organizational Leadership
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Partner with both the VP of Business Applications and the VP of Digital Employee Experience to develop, refine, and communicate IT strategic priorities across their respective organizations and to shared stakeholders

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Translate strategy across both IT portfolios into actionable roadmaps, plans, and organizational commitments

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Serve as a thought partner to both VP leaders on organizational decisions, planning trade-offs, and priority setting

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Help identify opportunities for alignment, synergy, and shared execution across the Business Applications and Digital Employee Experience organizations

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Represent both VP leadership interests in cross-functional forums, planning sessions, and executive reviews as appropriate

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Help shape and steward the IT organizational narrative across both domains, ensuring consistent messaging for internal and external audiences

Operational Execution & Cadence
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Own the operating cadence across both IT organizations, including leadership team rhythms, QBRs, strategic planning cycles, and technology reviews

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Drive accountability across both leadership teams for key commitments, deliverables, and milestones

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Proactively identify and resolve operational blockers, escalating or connecting stakeholders where needed

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Maintain visibility into initiative portfolios across both organizations, surfacing risks, dependencies, and progress for leadership review

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Identify and improve operational processes that span or connect the two IT organizations to increase overall efficiency and effectiveness

Decision Support & Executive Communications
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Synthesize complex information from across both IT organizations and the broader business to inform leadership decisions and recommendations

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Lead development of executive presentations, strategic briefings, and business updates on behalf of both VP leaders

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Translate technical and operational content into clear, compelling narratives for business and executive audiences

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Prepare both VP leaders for high-stakes meetings, technology reviews, and partner forums

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Manage strategic communications flowing from both IT organizations to internal teams and business partners

Financial & Resource Planning Partnership
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Partner with Finance to ensure budget planning, forecasting, and expense management processes across both IT organizations are well-coordinated and accurately represented to leadership

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Maintain leadership-level visibility into headcount, resource allocation, and workforce planning across both portfolios in partnership with HR

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Support both VP leaders in making informed resource prioritization decisions aligned with organizational strategy and demand

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Track and flag material variances in budget or resource plans across either organization with appropriate context and