Bilingual Medical Virtual Assistant (Spanish-English)

Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM (EDT)

Work Days: Monday to Friday

Salary: $6 – $8 per hour (depending on experience)

Job Code: [I-EPP]

Workplace: Remote
Scope of Work / Responsibilities

Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.
Key responsibilities include:

- Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in

- Collecting patient co-pays and deductibles and confirming patient details

- Answering inbound phone calls and responding to patient inquiries

- Scheduling, confirming, and managing patient appointments accurately

- Performing patient communication and follow-ups

- Supporting patient care coordination through remote administrative tasks

- Completing back-end administrative support as needed

- Entering and maintaining accurate patient data in the patient management system

- Using EMR/EHR systems (WebPT experience preferred)

- Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

Requirements

- At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)

- Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.

- Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner

- Comfortable using EMR/EHR systems (experience with WebPT is an advantage)

- Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages

- Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions

- Proactive, reliable, and able to work independently

- Detail-oriented with strong organizational skills

- Proficiency in WebPT and Optimum is a plus

Basic Requirements

- Must be proficient in speaking and writing English very clearly

- Must have relevant work experience

- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

Technical Requirements

- Device: Reliable laptop or desktop computer.

- Internet: High-speed connection (minimum 15 Mbps).

- Audio: Noise-canceling headset.

- Video: Webcam for virtual meetings.

- Workspace: Quiet, professional environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

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Access to Tools & Resources: Templates, workflow guides, pr