Bilingual Client Executive - Quebec Region - Chargé/e de clientèle Bilingue (Ang

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Team Overview
We are seeking a Bilingual Client Executive with exceptional sales and relationship skills to be part of our exciting journey! This position allows for mentorship and career growth opportunities.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities

This Bilingual Client Executive will act as a key client executive & partner of the sales team and is responsible for supporting customer engagement and growth in the Quebec region. This role will partner and collaborate with stakeholders across organization. The client executive will have the opportunity to work closely with key financial services clients and work with internal partners to help manage and growth the Transunion business in the Quebec region.
Key Responsibilities:

- Manage relationships with strategic financial institution clients across Quebec, serving as a key point of contact for day-to-day engagement and account support.

- Responsible for day to day sales to an assigned group of clients to defend and grow revenue. In addition, works with a senior sales executive on a select group of high growth potential accounts to win net new revenue opportunities and significantly grow the business.

- Develop and maintain strong relationships with client stakeholders to support retention, satisfaction, and long-term growth.

- Account planning and the defending of existing relationships, through the effective day-to-day management of allocated accounts in the Quebec Region.

- Support account planning activities and help identify opportunities to expand product adoption and deepen client partnerships.

- Coordinate client initiatives, including renewals, implementations, service enhancements, and issue resolution.

- Partner with cross-functional teams including product, legal, operations, analytics, and technology to address client needs and deliver solutions.

- Prepare and participate in client meetings, business reviews, and strategic discussions with customer stakeholders.

- Demonstrated proficiency in outbound virtual sales; full knowledge of the product line and its applications; and experience with strategic account planning.

- Manage multiple client priorities simultaneously, ensuring timely follow-up, execution of commitments, and effective communication.

- Maintain knowledge of industry trends, market dynamics, and regulatory developments impacting the financial services sector.

- Implement an account review process that ensures constant opportunity development for the sales pipeline and closing of new business and renewal of existing business.

- Comply with relevant sales processes such as Salesforce.com.

- Monitor own effectiveness of sales and after sales efforts in context of business plans and strategies, and recommend improvements to process and approach where indicated.

- Own internal administrative tasks related to Opportunity management, reporting, product/service set-up and delivery, CRM/Service Desk tickets, etc.

- Deliver bilingual (French and English) client communications, presentations, and stakeholder engagement activities.

- Performs other duties as required.

Ce poste de directeur(trice) de comptes bilingue agira à titre de partenaire stratégique clé de l’équipe des ventes et sera responsable de soutenir l’engagement et la croissance de la clientèle dans la région du Québec. Cette personne collaborera étroitement avec les parties prenantes de l’ensemble de l’organisation. Elle aura l’occasion de travailler en étroite collaboration avec des clients importants du secteur des services financiers et de s’associer à des partenaires internes afin de soutenir la gestion et la croissance des activités de TransUnion dans la région du Québec.

Responsabilités principales

- Gérer les relations avec des institutions financières stratégiques partout au Québ