Automotive Service Assistant (experience in US automotive industry is required)

- Answer inbound phone calls from prospective and existing customers.

- Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.

- Provide professional and friendly customer service at all times.

- Follow up with leads and customer inquiries to increase booking conversions.

- Schedule, confirm, and manage service appointments.

- Coordinate appointment availability with technicians and business operations.

- Send reminders and updates to customers regarding scheduled services.

- Manage calendar updates and appointment changes.

- Gather customer information and vehicle details.

- Provide repair estimates and quotations based on company guidelines.

- Enter customer information accurately into the company management system.

- Maintain records of estimates and follow-up opportunities.

- Utilize ShopMonkey to manage customer information, work orders, and appointments.

- Update customer records and service histories.

- Assist with administrative tasks related to daily operations.

- Maintain organized and accurate documentation.

- Monitor and respond to incoming leads from:
- Yelp

- Thumbtack

- Facebook

- Community Groups

- Website inquiries

- Phone calls

- Track lead status and follow up on pending opportunities.

- Ensure all inquiries receive timely responses.

- Identify opportunities to recommend additional maintenance and repair services.

- Educate customers on available services and promotions.

- Assist in increasing average ticket value through consultative communication.

- Support customer retention initiatives.

- Assist with posting in local Facebook community groups.

- Support local marketing initiatives.

- Help maintain an active online presence for the business.

- Coordinate basic promotional content as directed.

Hard Requirements:

- Previous experience in customer service, virtual assistance, or administrative support.

- Excellent verbal and written English communication skills.

- Strong organizational and multitasking abilities.

- Ability to manage multiple communication channels simultaneously.

- Comfortable learning and using CRM or shop management software.

- Professional phone etiquette and customer service skills.

- Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required

- Understanding of automotive repair terminology and services.

- Experience creating repair estimates and service recommendations.

- Ability to confidently discuss repair needs with customers.

- Experience with upselling automotive services.

Schedule:

- 40 hours per week

- Monday to Friday

- 9AM - 6PM Pacific Standard Time Zone

Offer and Benefits:

- Weeks 1–8: $5 USD/hour

- Weeks 9 onwards: $6 USD/hour

Originally posted on Himalayas