ADMINISTRATIVE SECRETARY OPS - 60933161 (Remote / Telework, US)

Requisition No: 881630
Agency: Children and Families

Working Title: ADMINISTRATIVE SECRETARY OPS - 60933161
Pay Plan: Temp
Position Number: 60933161
Salary: $16.71/hr
Posting Closing Date: 09/03/2026

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Location: Telework
Requisition No: 881630
Agency: Children and Families
Working Title: Administrative Secretary – OPS
Position Number(s): 60933161
Pay Rate: $16.71/hour
OPS Administrative Secretary
Department of Children and Families
Open Competitive

What you will do:

This position performs routine clerical and administrative duties, including entering hearing requests, drafting correspondence, organizing and maintaining paper and electronic files, entering hearing requests, and processing emails.

Responsibilities include timely setup of hearing requests; preparing and distributing notices and other office correspondence accurately and promptly; independently reviewing and properly routing incoming and outgoing mail; updating the case management system; converting and uploading documents to ensure Hearing Officers have current case information; recording all Petitioner and Respondent contacts in the case management system; managing email correspondence; and closing cases in the system.
Other related duties as assigned.
Qualifications:
- High school diploma or equivalent experience in public assistance programs.

- Experience making eligibility determinations for applicants of public assistance.

- Experience utilizing the ACCESS FLORIDA system preferred.

Examples Of Work:

- Sets up hearing requests in FLORIDA and/or manually in the office’s case management system.

- Maintains email throughout the day and uploads to case management system.

- Opens incoming mail and routes mail to appropriate individuals.

- Answers routine correspondence.

- Composes and distributes meeting notes, correspondence, and reports.

- Locates and attaches appropriate files to incoming correspondence.

- Files correspondence and other records electronically.

- Makes copies of correspondence and other printed material.

- Compiles and maintains lists and records.

EXAMPLES OF JOB CHARACTERISTICS:
Communicating With Other Workers

Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Communicating With Persons Outside Of the Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interacting With Computers

Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.
Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for/Working With Public

Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
Performing Administrative Activities

Approving requests, handling paperwork, and performing day-to-day administrative tasks.
Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Evaluating Information Against Standards

Evaluating information against a set of standards and verifying that it is correct.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Active Listening

Listening to what other people are saying and asking questions as appropriate
Coordin