Administrative & Marketing Support Specialist (AB)
Position: Administrative & Marketing Support Specialist
Location: Remote | Full-Time
We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.
Key Responsibilities
Phone & Customer Communication
- Answer incoming calls professionally and promptly
- Handle client inquiries and provide excellent customer service
- Assist with virtual interviews and other client-facing communications as needed
Marketing Support
- Manage consistent social media posting and engagement
- Execute and monitor email marketing campaigns using Mailchimp and Zapier
- Support ongoing marketing initiatives and promotional activities
- Maintain marketing schedules and ensure campaign consistency
Administrative & Operational Support
- Assist with CRM management and data updates
- Handle general administrative and back-office tasks
- Support daily operations and help keep internal processes organized
- Free up leadership to focus on client relationships and business growth
SOP & Process Documentation
- Review, organize, and improve existing SOPs
- Create clear process documentation, checklists, and training materials
- Utilize Loom recordings, training videos, and other resources to document workflows
- Identify gaps in procedures and recommend process improvements
Qualifications
- Excellent verbal and written English communication skills
- Strong customer service and phone-handling experience
- Experience with CRM systems and administrative support
- Familiarity with Mailchimp, Zapier, Loom, or similar tools
- Highly organized with strong attention to detail
- Ability to work independently and take initiative
- Process-oriented with strong follow-through and accountability
What We're Looking For
- Reliable and consistent professional who takes ownership of tasks
- Strong communicator who can confidently interact with clients
- Quick learner who can adapt to existing systems and processes
- Someone who values organization, efficiency, and continuous improvement
Success in This Role
- Consistent client communication and follow-up
- Reliable execution of marketing activities
- Well-documented and organized SOPs and processes
- Reduced administrative workload for leadership
- Improved operational efficiency and follow-through across the business
Originally posted on Himalayas