Administrative & Marketing Support Specialist (AB)

Position: Administrative & Marketing Support Specialist

Location: Remote | Full-Time

We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.
Key Responsibilities
Phone & Customer Communication

- Answer incoming calls professionally and promptly

- Handle client inquiries and provide excellent customer service

- Assist with virtual interviews and other client-facing communications as needed

Marketing Support

- Manage consistent social media posting and engagement

- Execute and monitor email marketing campaigns using Mailchimp and Zapier

- Support ongoing marketing initiatives and promotional activities

- Maintain marketing schedules and ensure campaign consistency

Administrative & Operational Support

- Assist with CRM management and data updates

- Handle general administrative and back-office tasks

- Support daily operations and help keep internal processes organized

- Free up leadership to focus on client relationships and business growth

SOP & Process Documentation

- Review, organize, and improve existing SOPs

- Create clear process documentation, checklists, and training materials

- Utilize Loom recordings, training videos, and other resources to document workflows

- Identify gaps in procedures and recommend process improvements

Qualifications

- Excellent verbal and written English communication skills

- Strong customer service and phone-handling experience

- Experience with CRM systems and administrative support

- Familiarity with Mailchimp, Zapier, Loom, or similar tools

- Highly organized with strong attention to detail

- Ability to work independently and take initiative

- Process-oriented with strong follow-through and accountability

What We're Looking For

- Reliable and consistent professional who takes ownership of tasks

- Strong communicator who can confidently interact with clients

- Quick learner who can adapt to existing systems and processes

- Someone who values organization, efficiency, and continuous improvement

Success in This Role

- Consistent client communication and follow-up

- Reliable execution of marketing activities

- Well-documented and organized SOPs and processes

- Reduced administrative workload for leadership

- Improved operational efficiency and follow-through across the business

Originally posted on Himalayas