Medical VA & Marketing Support - Pelvic Health
Job Title: Medical VA & Marketing Support — Pelvic Health
Position Type: Full-time
Work Hours: 8:00 AM – 6:00 PM Central Time
Work Days: Monday - Friday
Salary: $5–$7 per hour, depending on experience
Job Code: EA-TPP
Workplace: Remote
Preferred Candidate Location: Philippines
About the Client & Role
Our client is a well-established concierge, cash-pay physical therapy practice focused on pelvic health and women’s health. The practice provides high-touch patient care and supports patients dealing with sensitive concerns related to postpartum recovery, childbirth, miscarriage, pelvic health, and sexual wellness.
They are looking for a polished, emotionally intelligent, tech-savvy, and detail-oriented Medical VA & Marketing Support to support patient communication, scheduling, intake, paperwork management, data entry, marketing support, and virtual receptionist duties.
This role is ideal for someone with strong English communication skills, excellent attention to detail, and experience supporting a concierge or cash-pay healthcare practice. The right candidate should be comfortable speaking with patients about sensitive women’s health concerns, confident with appointment setting and sales support, and able to help build and manage marketing workflows.
Scope of Work / Responsibilities
Patient Communication, Intake & Scheduling
- Handle patient communication, care coordination, patient intake, and scheduling.
- Manage virtual receptionist duties and support incoming phone calls through the Weave VOIP phone system.
Data Entry, Patient Paperwork & Administrative Support
- Complete data entry with extremely high attention to detail.
- Support patient forms, intake details, and records management in WebPT.
- Provide general administrative support to reduce the client’s workload and allow more focus on patient care.
Marketing, Sales & Reputation Support
- Support appointment setting, customer service, and sales-related tasks.
- Assist with Google reviews and patient follow-up related to reviews.
- Support email marketing, text message marketing, social media, and basic SEO-related tasks.
- Respond to online messages and help send outreach messages to doctors and providers in the local area.
- Help build and start marketing workflows, since the client is looking to expand marketing efforts.
Tools You’ll Use
- WebPT — primary EHR
- Weave VOIP phone system
- Google Suite
- Outlook email
- Email marketing and text message marketing tools
- Social media platforms
- Cloud-based and non-cloud systems as needed
Requirements
Experience Requirements
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Healthcare Administrative Experience: Required. Candidates must have experience in healthcare administration, patient coordination, medical office support, virtual receptionist work, or a similar healthcare support role.
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Data Entry Experience: Required. Candidates must have strong data entry experience with extremely high attention to detail.
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Patient Communication & Scheduling Experience: Required. Candidates must be comfortable handling patient communication, care coordination, patient intake, scheduling, and virtual receptionist duties.
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Administrative & Patient Paperwork Experience: Required. Candidates must have experience supporting patient paperwork, forms, documentation, and administrative support tasks.
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Email Marketing Experience: Required. Candidates must have experience with email marketing and be comfortable supporting marketing-related workflows.
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Sales / Appointment Setting Experience: Required. Candidates must be confident with appointment setting, customer service, and sales support.
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EMR / EHR Experience: Required. Candidates should have experience with multiple EMRs/EHRs. Experience with WebPT is preferred.
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Concierge or Cash-Pay Medical Practice Experience: Preferred. Experience supporting concierge, cash-pay, physical therapy, women’s health, or pelvic health practices is highly valuable.
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Marketing