Customer Service & Sales Support VA (KC)

Position: Customer Service & Sales Support VA (Pressure & Soft Washing)
Location: Remote | Full-Time

We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business.

This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates.
Key Responsibilities:
Inbound Communication

- Answer incoming phone calls professionally

- Respond quickly to texts, Facebook messages, website inquiries, and other leads

- Provide a friendly, relationship-focused customer experience (no robotic replies)

Lead Management & Qualification

- Collect key details from every inquiry (name, address, service type, photos/videos)

- Enter and manage leads داخل Housecall Pro (CRM)

- Keep job statuses updated and organized

- Ensure fast response times to maintain high close rates

Quotes & Estimating Support

- Prepare and send quotes based on:
- Website form data

- Photos/videos submitted by customers

- Google Earth / Zillow references

- Either assist with pricing or fully handle quoting based on clear guidelines

- Flag complex jobs or unusual cases for review

Scheduling & Calendar Management

- Book jobs and estimates directly into the calendar

- Optimize scheduling for efficiency (routes, timing, job flow)

- Ensure the field team has a clear, organized daily schedule

CRM & Administrative Support

- Manage and update all activity in Housecall Pro

- Track follow-ups and pipeline stages

- Set up and manage follow-up systems for:
- Unsold quotes

- Repeat customers

- Maintain inbox organization so no lead or message is missed

Customer Service & Retention

- Build strong relationships with customers through friendly, professional communication

- Ensure clients feel taken care of, increasing repeat business and referrals

Reporting
- Send daily summary reports including:
- New leads

- Quotes sent

- Jobs booked

- Follow-ups completed

- Any issues or items needing review

Requirements:

- Proven experience in customer service, sales support, or virtual assistance

- Strong phone communication skills with a clear, natural-sounding voice

- Ability to build rapport and provide a personable, human touch

- Highly organized with strong attention to detail

- Ability to multitask and manage a high volume of inquiries

- Experience with Housecall Pro or similar CRM is a plus

- Comfortable using tools like Google Maps, Zillow, and basic online research for estimates

- Proactive mindset with the ability to take ownership and solve problems independently

What We're Looking For:

- Someone reliable who can take full ownership of inbound communication and lead flow

- A fast responder who understands the importance of speed-to-lead

- A team player who keeps everything organized so operations run smoothly

- A professional communicator who can represent the brand with confidence

Originally posted on Himalayas