AccuLynx Systems Administrator

About the Company We are a rapidly growing, private equity-backed company generating over $200M in revenue with a strong presence across 10 states and 24 offices nationwide. We partner with residential and commercial property owners to navigate the insurance claims process and deliver high-quality, covered repairs. As we continue to scale through acquisitions and organic growth, we are investing in platform administration and operations technology to keep our systems running at the level our business demands. Position Overview We are looking for a highly skilled and detail-oriented AccuLynx Systems Administrator to own the day-to-day administration, configuration, and optimization of our AccuLynx CRM platform. This is a hands-on, high-accountability role responsible for system setup, user management, contract configuration, workflow automation, location management, and ongoing support across the organization. The right candidate is deeply proficient in AccuLynx — not just a user, but an administrator who understands how to build and maintain the platform at a structural level. You will also need to be genuinely strong with AI tools and Microsoft Excel, and comfortable managing multiple priorities simultaneously in a fast-moving environment. If you thrive on system ownership, love building automations that make operations smoother, and can juggle multiple workstreams without losing accuracy, this role is for you. Key Responsibilities AccuLynx Administration — Primary Function This is the core of the role. You will own AccuLynx at the admin level. - Serve as the primary AccuLynx system administrator — responsible for all backend configuration, setup, and ongoing management of the platform - Set up and configure new users, roles, permissions, and access levels across the organization - Build and maintain workflows and automations within AccuLynx to improve operational efficiency and reduce manual work - Configure and manage contract templates, document setups, and SmarterDocs integrations within the platform - Manage location setup and configuration across all company offices and branches within AccuLynx - Maintain the integrity and organization of the AccuLynx environment — ensuring data is clean, structures are logical, and the system supports the business as it scales Support & Issue Management - Serve as the internal AccuLynx support resource — triaging user issues, resolving configuration problems, and escalating to the vendor when necessary - Manage a support queue for AccuLynx-related requests from operations, sales, and field teams - Build and maintain user-facing documentation and training materials to support platform adoption and self-service - Proactively identify system gaps, user pain points, and opportunities to improve the AccuLynx setup Workflow & Automation - Design, build, and maintain automated workflows within AccuLynx to streamline operations across the full project lifecycle - Identify repetitive manual processes and replace them with reliable automations that save time and reduce error - Test automations thoroughly before deployment and monitor their performance after launch - Collaborate with operations leadership to prioritize automation opportunities based on business impact AI Tools & Productivity - Use AI tools strategically and fluently as part of the daily workflow — for documentation, process improvement, support response drafting, and system optimization - Stay current on AI capabilities relevant to CRM administration and operations, and bring new ideas to the team proactively - Apply AI to accelerate output without sacrificing accuracy or quality Excel & Data Management - Build and maintain advanced Excel workbooks for tracking, reporting, and data analysis across system administration tasks - Use Excel to audit AccuLynx data, prepare import files, track user adoption, and produce operational reports - Advanced Excel proficiency is required — pivot tables, VLOOK