Acculynx Project Manager/Project Coordinator

Please do not apply if you do not have the Acculynx experience required:

This is not a data-entry role, and it is not a virtual assistant role with AccuLynx on the side. It is the seat that keeps a live roofing pipeline honest: every job in the right milestone, every build with its material landed and its crew assigned, every insurance file with its claim number, adjuster and supplement status where the next person can find them.

Remote Raven is hiring an AccuLynx Project Coordinator for our client, a US roofing and exteriors contractor headquartered in the US Eastern time zone. They are a high-volume, storm-restoration and insurance-claims-focused roofing operation, so the pipeline you would own is mostly insurance jobs: inspections, adjuster meetings, scope-of-loss documents, supplements, depreciation, build days, completion. You would report to operations leadership and be the person who knows, every morning, which jobs need attention today.

This role asks for a level of trust most remote coordination roles do not. Nobody will be checking whether the milestone you set is true. Sales reps will want jobs moved to stages they have not reached. Homeowners will call you, not the rep, when a build date moves. The production team will assume that if it is on the calendar, the shingles are on the driveway. You are the reason all of that holds.

If you have real AccuLynx experience, you are rare, and we would like to talk to you.
Key Responsibilities
AccuLynx Job Management — Primary Function

- Own the day-to-day management of all active jobs in AccuLynx — from initial job creation through production scheduling, milestone tracking, and project close.

- Keep all job records current, accurate, and complete — contact information, job status, notes, documents, photos, and communications.

- Move jobs through pipeline stages accurately and in real time, ensuring the system reflects the actual status of every project.

- Set up new jobs correctly from intake — entering all required information, assigning the correct job type, and attaching relevant documentation.

- Monitor the full pipeline and identify jobs that are stalled, overdue, or at risk of falling behind — flag and resolve proactively.

Project Coordination & Scheduling

- Coordinate project timelines across the production team — scheduling inspections, material deliveries, crew assignments, and installations.

- Communicate schedule updates and changes to the appropriate team members and customers in a timely manner.

- Track material orders, delivery confirmations, and job readiness to ensure nothing delays production.

- Coordinate with subcontractors and suppliers as needed to keep project timelines on track.

- Maintain a clear view of the production calendar and flag capacity conflicts or scheduling gaps to leadership.

Customer Communication & Updates

- Serve as a point of contact for customers throughout the project lifecycle — providing job status updates, scheduling confirmations, and follow-up communication.

- Send customer-facing communications through AccuLynx — appointment confirmations, project updates, and completion notifications.

- Respond to customer inquiries professionally and promptly, escalating complex issues to the appropriate team member.

Insurance & Claims Coordination Support

- Track insurance claim numbers, adjuster assignments, and supplement status within AccuLynx.

- Coordinate with the sales team on insurance-related job milestones — inspection dates, approval status, and scope of loss documentation.

- Flag insurance jobs that have been waiting on approvals or documents for too long and assist with follow-up coordination.

Document & File Management

- Ensure all job-related documents are attached to the correct AccuLynx job — contracts, photos, insurance documents, permits, warranties, and invoices.

- Maintain organized and complete job files so any team member can open a job and immediately understand its status.

- Prepare