Account Manager, Customer Success
Account Manager
We are looking for a Customer Success Manager who wants to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!
The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and selling additional marketing and add on website services.
This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.
Here is more of what you’ll get to do:
- Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services.
- Perform Monthly Reporting Calls with Clients.
- Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
- Promote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practices.
- Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.
- Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
- Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify retention risk and work proactively to eliminate that risk.
- Update job knowledge by participating in educational opportunities.
You’ll thrive in this role if you have:
- 2+ years of Customer Service experience.
- 1+ year of Digital Marketing experience preferred.
- Experience working with a CRM preferred.
- Excellent Time management and Organizational skills.
- Strong Communication and Interpersonal Skills.
- Adaptable, Energetic, Team-Player Attitude.
- Ability to type 45 wpm.
- Ability to multitask efficiently.
- Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps.
- Strong technical aptitude and ability to learn quickly.
- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture .
LeadVenture provides equal employment opportunities (EEO) to all em