Account Manager, Customer Success

Headquartered in Dublin, Ohio, Cardinal Health , Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with afocus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a Account Manager Customer Success supporting a major healthcare system in Los Angeles County, CA.
Time Zone Support

This role will support a California based hospital system and therefore requires someone to work traditional Pacific Time Zone hours.
Location
Remote
Travel

No known immediate travel however; one must be willing to travel once per quarter if necessary.
Role Overview

The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.

The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities

The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health ’s value.
Additional Responsibilities:

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Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.

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Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.

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Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.

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Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.

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Action oriented with end-to-end ownership : Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.

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Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, valida