Account Manager - Customer Retention & Upselling | Remote

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do

- Manage a portfolio of existing customer accounts

- Conduct regular account reviews and customer check-ins

- Build relationships with key stakeholders

- Identify renewal risks and proactively resolve concerns

- Identify upsell and cross-sell opportunities

- Recommend additional products or services based on customer needs

- Coordinate internally to resolve customer issues

- Maintain accurate account notes, opportunities, and forecasts in the CRM

- Achieve retention and expansion revenue targets

Requirements

-
2+ years of account management, customer success, or sales experience

- Strong customer relationship-building skills

- Commercial mindset with experience identifying expansion opportunities

- Strong communication and problem-solving ability

- Experience working with CRM systems

- Comfortable managing multiple customer accounts simultaneously

- Results-driven and comfortable working against retention and revenue KPIs

What Success Looks Like

- Strong customer retention and renewal rates

- Consistent upsell and cross-sell revenue

- Healthy, engaged customer relationships

- Early identification of at-risk accounts

- Accurate CRM and account forecasting

- Consistent achievement of expansion targets

Interview Process

- Initial Screening Call

- Spark Hire Video Interview

- Recruiter Interview

- Client Interview

- Offer & Onboarding

Apply Now

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.

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Originally posted on Himalayas