6385 - Project Manager

Provide day-to-day project and operations management for a potential federal telecommunications transition and support program. Coordinate personnel, schedules, customer actions, inventory validation, transition orders, engineering reviews, cutovers, deliverables, and issue resolution. Serve as a central point of contact for assigned activities, with authority to coordinate organizational resources and responsibility for the quality and timeliness of project work.
Key Responsibilities

- Direct daily workflow across inventory, data, customer-support, ordering, quality, and engineering personnel.

- Translate program priorities into assignments, schedules, milestones, resource requirements, and measurable completion criteria.

- Maintain integrated schedules, production plans, action-item logs, issue logs, risk registers, and deliverable calendars.

- Manage telecommunications orders and changes through research, development, customer approval, submission, provisioning, installation, cutover, disconnect, and closure.

- Coordinate with Government personnel, supported agencies, telecommunications vendors, and other stakeholders.

- Monitor workload, backlog, aging, upcoming cutovers, customer dependencies, and technical barriers.

- Conduct production meetings and support recurring project and program-management reviews.

- Ensure order packages and deliverables receive required technical and quality reviews before submission.

- Coordinate customer meetings, presentation materials, meeting records, and follow-up actions.

- Escalate issues that could prevent scheduled service dates, cutovers, disconnects, or delivery milestones.

- Support transition plans, procedures, handbooks, risk-management activities, and lessons-learned products.

- Provide backup leadership and continuity support for the Program Manager.

Qualifications

- Bachelor’s degree in Business Administration, Project Management, Information Technology, Telecommunications, Engineering, or a related discipline required.

- Minimum 5 years of project, program, or operations management experience required.

- Experience coordinating technical and administrative personnel, schedules, deliverables, and customer requirements.

- Demonstrated ability to manage high-volume workflows, competing deadlines, and multiple stakeholder priorities.

- Strong written communication, meeting facilitation, schedule-management, and problem-resolution skills.

- PMP, CAPM, ITIL, or comparable project-management certification preferred.

- U.S. citizenship and the ability to work remotely from an authorized location within CONUS are required. Periodic on-site support at Scott Air Force Base, Illinois, may be required for government-furnished equipment support and other mission needs.

- Must be available and prepared to begin work at the anticipated contract start date of November 6, 2026.

Required Systems, Tools, and Framework Experience

- Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint

- Microsoft Project or comparable scheduling and workflow-management tools

- Telecommunications order-tracking, provisioning, and service-management systems

- Web-based telecommunications service-request and order-entry platforms

- Status dashboards, action trackers, risk registers, and deliverable logs

- Quality assurance and peer-review workflows

- ITIL service-management and change-management concepts

- GSA Enterprise Infrastructure Solutions or comparable telecommunications transition processes

- Configuration and document-management practices

Required Specialized Experience

- Daily management of telecommunications ordering, provisioning, installation, cutover, disconnect, or network-transition activities.

- Coordination among federal customers, telecommunications vendors, engineers, contracting personnel, and service-delivery organizations.

- Management of order pipelines from requirements development through operational acceptance and fi