Workforce Operations Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Workforce Operations Analyst (Workforce Technology Analyst) will support the day-to-day execution and governance of the company’s External Workforce lifecycle, coordinating contractor onboarding, offboarding, extensions, transitions, and ongoing operational processes. Working closely with procurement, HR, finance, hiring managers, business units, and suppliers, this role will help ensure accurate, consistent, and compliant contractor management while supporting efficient operations and a controlled, scalable approach to managing non-FTE resources.
What you will do:

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Coordinate contractor onboarding, extensions, transitions, and offboarding activities.

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Manage stakeholder requirements verification, quote requests, and rate validation.

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Ensure required documentation, approvals, and system access are completed accurately and on time.

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Track contractor status and maintain accurate records across all systems.

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Support daily operations, including intake requests, updates, and changes to contractor engagements.

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Assist with approvals and route requests to appropriate stakeholders.

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Serve as a point of contact for contractor-related inquiries from business units and suppliers.

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Troubleshoot onboarding, access, and process-related issues, resolve operational issues, and escalate more complex problems, risks, delays, or compliance concerns as needed.

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Execute standardized processes and controls for contractor management across business units.

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Ensure adherence to company policies, procedures, and regulatory requirements.

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Maintain organized, audit-ready documentation for contractor activities.

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Maintain and update contractor data in systems, including VMS, HRIS, or tracking tools.

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Support reporting on contractor volumes, onboarding timelines, and operational metrics.

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Identify data inconsistencies and work to improve data quality.

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Support timely and accurate completion of onboarding and offboarding activities, data accuracy and completeness, adherence to defined processes and controls, reduction in operational errors and escalations, and responsive stakeholder support.

What you will bring:

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2–4+ years of experience in operations, HR operations, procurement support, or similar roles.

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Experience working in structured, process-driven environments.

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Strong attention to detail and organizational skills.

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Ability to manage multiple tasks and prioritize effectively.

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Good communication and stakeholder support skills.

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Basic understanding of workflow processes, approvals, and compliance controls.

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Proficiency in Excel and enterprise systems.

What will set you apart:

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Exposure to contractor or contingent workforce processes.

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Experience in financial services or a regulated industry.

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Familiarity with VMS, HRIS, or workforce management tools.

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Bachelor’s degree in Business, Operations, HR, or a related field.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job descripti