Website Onboarding Specialist

What Makes Cloudbeds Unique
At Cloudbeds , we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Designer Specialist.

We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Designer Specialist , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working Shift: 10am - 7pm UTC

What You Will Do:

- Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder

- Manage the website onboarding projects and service delivery timelines of multiple accounts

- Manage all records and upkeep all task management systems related to websites service delivery

- Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call

- Assist with website service scoping or questions from potential customers

- Investigate on website errors or support, research, and suggest on website service improvement

- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns

- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers

- Use graphic design tools to create visual elements that are in line with our customers’ branding

- Resourceful and can research and develop content to build websites quickly

- Passionate about meeting customers from all over the world and happy to provide them genuine customer service

- Problem solver, resolves and handles customer complaint

- Up to date with website trends and website development techniques that are most most effective in engaging consumers

- Able to handle multiple deadline-driven pressure

- Involved in developing website service improvement processes and projects

Key Competencies include:

- Creative, has a keen eye for design, and high attention to detail

- Effective execution and management of several website projects with varying processes in a timely manner

- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

- Able to lead and collaborate with a diverse team of different personality types

- Open to general changes, improvements and process updates

- Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With:

- 1+ years of Website Design and Development experience preferred

- 1+ HTML and CSS experience preferred

- Experience with Adobe Photoshop and Canva preferred

- Experience with (CMS) such as WordPress or Drupal or Duda preferred

- Background in customer service or professional ser