WebEOC Support

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program .

We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos .

​TheWebEOCSupport role provides operational and technical support for theWebEOCplatform and associated emergency-management workflows. The position supports users, performs configuration and troubleshooting activities,maintainsservice documentation, and coordinates with TSA stakeholders and technical support organizations to ensure continuity and reliable operation ofWebEOCservices.​The role is particularly focused onmaintainingoperational readiness and responsive support during routine operations and operational events.

Work Location:

​The role may require onsite support and operational-event support based on mission requirements.

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​Essential Duties Could Include the following:

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​Provide operational support for theWebEOCplatform and assigned emergency-management workflows.

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​Respond to and resolveWebEOCuser requests and incidents.

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​Perform approvedWebEOCconfiguration and troubleshooting activities.

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​Document incidents, requests, changes, resolutions, and operational activities.

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​Escalate platform or system issues requiring higher-level technical support.

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​Coordinate with TSA stakeholders and technical support teams during operational events.

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​SupportWebEOCcontinuity and operational readiness.

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​Maintainaccurateservice records, procedures, and technical documentation.

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​Support testing and validation ofWebEOCfunctionality asrequired.

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​Identifyrecurring issues and recommend improvements to workflows, procedures, and user support.

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​CoordinateWebEOCactivities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Qualifications Could Include

Requirements will vary depending on the specific position and level. Qualifications may include:

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Bachelors degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.

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​Relevant experience supportingWebEOCor comparable emergency-management/operational information systems.​

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Experience troubleshooting enterprise applications and supporting end users.

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Strong communication, documentation, organization, and problem-solving skills.

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​Ability tooperateeffectively in an environment where service availability and operational responsiveness are critical.

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​Ability to work with approved government systems, procedures, and service management processes.

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Ability to obtain and maintain TSA Suitability

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Ability to obtain and maintain Public Trust Security Clearance

Preferred Qualifications

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​TSA, DHS, emergency-management, or other federal government experience.

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​WebEOCadministration, configuration, or support experience.

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​Experience supporting emergency operations centers or mission-critical operational environments.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

If you are currently supporting this mission and are interested in learning more about opportunities with Leidos , we encourage you to apply even if you do not see your exact position listed above.

Join Leidos and help continue del