Web Implementation Consultant/Associate

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

We unite popular brands such as Clubessential , foreUP , myFitApp , Vermont Systems , Momence , Exerp , and many more.

Join our Golf & Club Vertical asa Web Implementation Consultant/Associate to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

The Web Implementation Consultant will assist with the consultation, configuration and post-go-live assistance required to successfully onboard a new or current customer to a new product. The Web Implementation Consultant will work with a Project Manager, other Implementation Specialists and Education to ensure that the client is properly set up and that all members are appropriately trained. They will also work with the Product and Development team on diagnosing and resolving system issues and the rollout of new products. Web Implementation Consultants must be motivated, detail-oriented, and results-oriented in this profession. They must coordinate with internal and external resources to ensure successful implementations. The Web Implementation Consultant must possess strong communication skills as they are consulting with customers throughout the life cycle of the project and equally adept at resolving difficult technical challenges should they arise.

Some of the things you'll do:

- Serve as the primary resource for Project Managers as we onboard customerstonew products. This entails answering questions during the onboarding process, consulting on product configuration, providing one on one training on new products and post go live support.

- Consult with theclient to understand theirvision and strategyfor theirwebsiteand provide recommendations andeffective techniques for web content.

- In addition towebsites,consultation,configuration and training around thefollowingproductsand processes: Mobile App, Roster Syncs, APIs,Beacons, Geofencing and Customer Relationship Management (CRM) systems.

- Determinescope of any custom configurations and builds according to specifications

- Engage with clients on best practices to ensure the unified suite of products is beingutilizedto full functionality

- Ability to manage multiple clients and projects/tasks simultaneously.

- Create documentation of standard practices for all tasks and projects

- Ability to understand customer business problems and clearly articulate business solutions to solve those problems.  

- Conduct quality assurance checks of newly built websitesand other products, clearly documenting any issues found throughout and communicating them back to the appropriate team.

- Troubleshoot and root-cause website andmobile apprelated issues.

- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.

- Strong internal communication skills includingabilityto work with all levels of the organization (Project Management, Support, Product Management, Development, Sales).

- Interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives

- Collaborate with Product Managers on client feedback and feature requests

- Collaborate with Support Staff and Leadership when customers are ready tobe transitionedto Support. Call out any unique client configurations andpossible knowledgegaps that may need to be addressed in Support.

Working arrangements:

Fully Remote in the United States of America : You can work fully remot